Refund Policy

At ROWNFUSNY, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy in line with international e-commerce standards. Please read the following carefully.

1. Return Eligibility

To qualify for a return:
The request must be made within 30 days of delivery.
The product must be unused, undamaged, and in its original packaging with all accessories included.
A valid proof of purchase (order number, receipt, or invoice) is required.

2. Non-Returnable Items

The following items cannot be returned or refunded:
Products returned after the 30-day window.
Items not in original condition (e.g., missing parts, damaged by customer).
Clearance, final-sale, or promotional items marked as non-returnable.

3. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item:
Please contact us within 7 days of delivery at help@rownfusny.com.
Provide your order details along with photos or videos of the issue.
Once verified, we will arrange for a free replacement or a full refund.

4. Refunds

After receiving and inspecting your return, we will notify you of approval or rejection.
Approved refunds will be credited back to your original payment method within 7–10 business days.
Shipping fees (if applicable) are non-refundable unless the return is due to our error.

5. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping method to ensure safe return. ROWNFUSNY cannot guarantee receipt of items without tracking.

6. Exchanges

We only replace items if they are defective or damaged.
If you would like an exchange for the same product, please email help@rownfusny.com before sending the item back.

7. How to Start a Return

To initiate a return, please contact us at help@rownfusny.com with the following:
Order number
Product name/model
Reason for return
Photos or videos (if applicable)
We will provide you with the return instructions and shipping address.

8. Policy Updates

ROWNFUSNY reserves the right to update or modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised “Effective Date.”
Contact Us
For any questions about our Return & Refund Policy, please contact us:

Email: help@rownfusny.com
Brand: ROWNFUSNY