Help Center
Help Center
Choose Your Headsets
Wired Headsets
Wireless Headsets
With Charging Dock
Download Resources
Download my owner's manual or view assembly video. We are committed to quickly
resolving all the issues you encounter.
Wired Headsets
Wired Headset with Microphone R01
Wired Headset with Microphone R01 S
Wired Headset with Microphone R06
Wired Headset with Microphone R06 S
No products found.
Wireless Headsets
Wireless Stereo Headset with Microphone R02-P
Wireless Stereo Headset with Microphone R02-W
Wireless Stereo Headset with Microphone R02U
Wireless Stereo Headset with Microphone R03-P
Wireless Stereo Headset with Microphone R03U
No products found.
With Charging Dock
Wireless Stereo Headset with Microphone R02-P
Wireless Stereo Headset with Microphone R03-P
No products found.
Please choose a category
- Wired Headsets
- Wireless Headsets
- With Charging Dock
Download Resources
Download my owner's manual or view assembly video. We are committed to quickly
resolving all the issues you encounter.
Wired Headsets
Wireless Headsets
With Charging Dock
Popular FAQs
Check out our answers to the most frequently asked questions.
What specifications/models/colors are available for this product?
Our headsets come in various versions.
Wired models: R06, R06S, R01, R01S
Wireless models: R02U, R02P, R02W, R03U, R03P
Currently, they are available in classic black. Please refer to the product page for exact options.
How long is your product warranty?
We offer a 1-year warranty for all our headsets, covering quality issues not caused by human damage. If you have any questions, feel free to contact us via Shopify message at any time.
How to maintain/use the headset?
Please avoid exposing the headset to high temperatures or humid environments for extended periods.
For cleaning, use a clean, soft cloth to gently wipe the surface. Do not use alcohol or corrosive liquids.
When charging, use a certified power source and avoid overcharging.
Before first use, please refer to the user manual for pairing or connection instructions.
How to use a promo code?
If you have an Shopify promo code, simply enter it on the checkout page and click "Apply" — the discount will be automatically applied.
Please make sure the code is used within its validity period. Some items or promotional periods may not be eligible.
Do you accept gift cards?
Yes, we do. We accept Shopify gift cards as a payment method. Simply select it at checkout and enter your gift card code.
What payment methods are accepted?
Credit/debit cards (Visa, Mastercard, American Express, etc.)
Shopify gift cards
Shopify points (if applicable)
In some countries, PayPal or installment payments are supported (subject to checkout availability).
Which regions do you ship to?
Shopify supports delivery to most countries and regions. Please enter your ZIP code on the product page to check if delivery is available in your area.
How much is the shipping fee?
Most of our headsets are fulfilled by Shopify and qualify for free shipping. If you choose expedited delivery or are not a Prime member, the shipping cost will be shown at checkout.
How long does delivery take?
Orders are usually shipped within 24 hours after confirmation. Standard delivery typically takes 2–5 business days depending on your location, and Prime members may receive their orders even faster.
Please refer to the estimated delivery time shown at checkout for the most accurate information.
Environmental/Sustainability Commitment?
We are committed to creating more eco-friendly products. Our headset packaging uses recyclable materials, and the models comply with RoHS environmental standards. We are also continuously optimizing our manufacturing processes to reduce carbon emissions.
How do I place an order?
Simply click "Add to Cart" or "Buy Now" on the product page, then follow the instructions to enter your shipping address and payment details to complete the order.
How soon will my order be processed after placing it?
Orders are usually processed and shipped within 24 hours after being placed. Processing may take slightly longer during holidays or peak periods.
Can I modify or cancel my order?
If your order has not been shipped, you can go to "Your Orders" in your Shopify account and choose to modify or cancel the order.
If it has already been shipped, please wait for the delivery and then request a return if needed.
How can I check my order status?
Log in to your Shopify account and go to "Your Orders" to view the order status, shipping progress, and estimated delivery date.
Will I get a tracking number?
Yes. Once your order is shipped, a tracking number will be automatically provided in the order details.
How often is the tracking information updated?
Tracking is usually updated within 24 hours after shipment, depending on the carrier. You can check the real-time status using the tracking number.
When will I receive the invoice?
After the order is completed, a digital invoice is typically available within 1–3 business days via the "Your Orders" section.
How do I request an electronic invoice?
Log in to your Shopify account, go to "Your Orders", find the item, and click "Invoice" or "Order Details" to download or request your e-invoice.
What are the return/exchange conditions?
You may request a return or exchange within 30 days of receiving the item, as long as the product is in its original packaging and unused. For quality-related issues, we will cover the related costs.
How do I request a return or exchange?
Log in to your Shopify account, go to “Your Orders”, find the item, and click “Return or Replace Items”. Then follow the on-screen instructions.
Do I have to pay for return shipping?
If the return is due to a quality issue or wrong item sent, we will cover the shipping cost. For non-quality reasons (e.g., change of mind), the buyer may be responsible for the return shipping fee.
How long does it take to receive a refund?
Once Shopify receives the returned item, the refund will typically be issued within 3–5 business days to your original payment method. Actual time may vary depending on your bank or payment provider.
What’s the warranty/repair process?
We offer a 1-year warranty covering non-human-caused quality issues. If you need warranty support, please contact us via Shopify message, and we’ll guide you through the next steps.
What if I receive a damaged or incorrect item?
Please contact us via Shopify message as soon as possible with a photo and a description of the issue. We’ll arrange a replacement or refund promptly.
How do you protect my privacy?
We strictly follow Shopify’s privacy policy. We do not collect or use your personal information for any unauthorized purposes. Your data is always protected.
How can I contact customer service?
You can contact us by clicking “Contact Seller” or “Get Help” on your order page in Shopify.
What are your customer service hours?
Our customer service is available 24/7. You can reach us anytime via Shopify message or email, and we’ll respond as soon as possible.
Other contact methods
Currently, we provide support mainly through Shopify messaging. For faster assistance, you can also contact us via our after-sales email: help@rownfusny.com.
Still Need Help？
Email us
Email us and we’ll get back shortly.
Phone call
Our team is available by phone.
Live chat
Our team is available by phone.