Our headsets come in various versions. Wired models: R06, R06S, R01, R01S Wireless models: R02U, R02P, R02W, R03U, R03P Currently, they are available in classic black. Please refer to the product page for exact options.

We offer a 1-year warranty for all our headsets, covering quality issues not caused by human damage. If you have any questions, feel free to contact us via Shopify message at any time.

Please avoid exposing the headset to high temperatures or humid environments for extended periods. For cleaning, use a clean, soft cloth to gently wipe the surface. Do not use alcohol or corrosive liquids. When charging, use a certified power source and avoid overcharging. Before first use, please refer to the user manual for pairing or connection instructions.

If you have an Shopify promo code, simply enter it on the checkout page and click "Apply" — the discount will be automatically applied. Please make sure the code is used within its validity period. Some items or promotional periods may not be eligible.

Yes, we do. We accept Shopify gift cards as a payment method. Simply select it at checkout and enter your gift card code.

Credit/debit cards (Visa, Mastercard, American Express, etc.) Shopify gift cards Shopify points (if applicable) In some countries, PayPal or installment payments are supported (subject to checkout availability).

Shopify supports delivery to most countries and regions. Please enter your ZIP code on the product page to check if delivery is available in your area.

Most of our headsets are fulfilled by Shopify and qualify for free shipping. If you choose expedited delivery or are not a Prime member, the shipping cost will be shown at checkout.

Orders are usually shipped within 24 hours after confirmation. Standard delivery typically takes 2–5 business days depending on your location, and Prime members may receive their orders even faster. Please refer to the estimated delivery time shown at checkout for the most accurate information.

We are committed to creating more eco-friendly products. Our headset packaging uses recyclable materials, and the models comply with RoHS environmental standards. We are also continuously optimizing our manufacturing processes to reduce carbon emissions.

Simply click "Add to Cart" or "Buy Now" on the product page, then follow the instructions to enter your shipping address and payment details to complete the order.

Orders are usually processed and shipped within 24 hours after being placed. Processing may take slightly longer during holidays or peak periods.

If your order has not been shipped, you can go to "Your Orders" in your Shopify account and choose to modify or cancel the order. If it has already been shipped, please wait for the delivery and then request a return if needed.

Log in to your Shopify account and go to "Your Orders" to view the order status, shipping progress, and estimated delivery date.

Yes. Once your order is shipped, a tracking number will be automatically provided in the order details.

Tracking is usually updated within 24 hours after shipment, depending on the carrier. You can check the real-time status using the tracking number.

After the order is completed, a digital invoice is typically available within 1–3 business days via the "Your Orders" section.

Log in to your Shopify account, go to "Your Orders", find the item, and click "Invoice" or "Order Details" to download or request your e-invoice.

You may request a return or exchange within 30 days of receiving the item, as long as the product is in its original packaging and unused. For quality-related issues, we will cover the related costs.

Log in to your Shopify account, go to “Your Orders”, find the item, and click “Return or Replace Items”. Then follow the on-screen instructions.

If the return is due to a quality issue or wrong item sent, we will cover the shipping cost. For non-quality reasons (e.g., change of mind), the buyer may be responsible for the return shipping fee.

Once Shopify receives the returned item, the refund will typically be issued within 3–5 business days to your original payment method. Actual time may vary depending on your bank or payment provider.

We offer a 1-year warranty covering non-human-caused quality issues. If you need warranty support, please contact us via Shopify message, and we’ll guide you through the next steps.

Please contact us via Shopify message as soon as possible with a photo and a description of the issue. We’ll arrange a replacement or refund promptly.

We strictly follow Shopify’s privacy policy. We do not collect or use your personal information for any unauthorized purposes. Your data is always protected.

You can contact us by clicking “Contact Seller” or “Get Help” on your order page in Shopify.

Our customer service is available 24/7. You can reach us anytime via Shopify message or email, and we’ll respond as soon as possible.

Currently, we provide support mainly through Shopify messaging. For faster assistance, you can also contact us via our after-sales email: help@rownfusny.com.